COVID-19Travel Alert


COVID-19: New Operational Guidelines

The safety, security and well-being of our guests and employees is our priority



In addition the below outlines the enhanced procedure for our rental accommodation.

Now, on top of our standard cleaning guidelines, we’ve launched an enhanced protocol for vacation rental cleanliness.

This new cleaning program meets or exceeds CDC recommendations and aligns with guidance from hospitality industry experts, such as the Vacation Rental Management Associations.

We’re expanding our cleaning measures overall and increasing the time our housekeepers spend caring for each of our properties.


Protecting our teams

The health and safety of our teams is of the utmost importance to us. Our employees will be provided with, and expected to wear, personal protective equipment (gloves and face masks) at all times while visiting homes for maintenance, housekeeping, or any other purpose. Also, only one employee will be present in each home at a time.

If an employee shows signs of illness, or reports coming into contact with someone who is suspected of having COVID-19, they will not be allowed to work.

Maintenance requests from guests during their stay are being evaluated based on the urgency of the need. Non-emergency maintenance items will be addressed after check-out. For anything that requires immediate attention during a stay, guests will be asked to leave the home or remain in a different room from the employee, and the employee will wear a mask and gloves while in the home.


Sanitizing and disinfecting

To maximize ventilation and air out the home, our housekeeping staff will open windows while cleaning. They will then close and lock all windows before leaving the property.

We’re washing and drying all towels and sheets at high temperatures, and employees put on fresh gloves prior to remaking the beds and laying out clean towels.

Once the home is thoroughly cleaned, we treat both hard and soft surfaces throughout the home with an EPA-approved disinfectant.

While disinfecting, we pay special attention to high-touch surfaces, including: doorknobs (inside and out), lockboxes or electronic lock panels, elevator buttons, stair railings, telephones, light switches, remote controls, arms of chairs, refrigerator door handles, sliding door handles, toilets, faucets and knobs, clothes hangers, touch screens, and play sets/toys, to name just a few.

Before every guest stay, homes are cleaned and reset for the start of their trip. We use a systematic method to ensure that every part of the home is guest-ready. As part of this process:

  • Interior of the home is cleared of any items left behind by previous guests, and all surfaces are wiped clean.
  • Hard-surface floors are swept clear of debris and mopped. Carpets and area rugs are thoroughly vacuumed.
  • Steam cleaning of soft furnishings – sofas, curtains, seat pads.
  • Sheets are freshly laundered and placed on beds.
  • Towels are freshly laundered and placed in bathrooms and kitchens.
  • All dishes and utensils are cleaned and the dishwasher is left empty.
  • Refrigerator, freezer, oven, stove-top, microwave, and coffee maker are cleaned.
  • Dining table and chairs are wiped down and all drawers are clean and organized.
  • Showers, bathtubs, and toilets are thoroughly cleaned.
  • All trash cans are emptied and provided with a fresh liner.
  • BBQ grill (if available) is cleaned and the propane tank filled.
  • Exterior grounds are cleared, and outdoor chairs and tables are wiped down.
  • Hot tub (if available) is securely covered, cleaned, and properly balanced.

When you stay with us, you can count on more than a clean home. Homes are routinely inspected to make sure amenities are present and in working order. We also check that safety equipment (fire extinguisher, smoke detector, carbon monoxide detector, and first aid kit) is available for guest protection.

Finally, guests can simply arrive and relax, since we provide every home with starter amenities like hair and body care products, cleaning supplies, and additional stock of basic household items like paper towels, toilet paper, a new sponge, dish-washing soap, and laundry detergent.